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Redemption fees, processing times & policies

Last Updated: Mar 31, 2017 04:49PM EDT

Goldmoney Personal & Business users may redeem funds from their Goldmoney account at any time, up to the value of their account balance. Redemption times are dependent upon the method and the time of day the withdrawal is initiated. Redemptions can be initiated through bank wire, direct bank transfer, the GoldMoney Prepaid MasterCard, or through physical gold redemption. Instructions to redeem will result in the sale of gold equivalent at the Goldmoney Personal & Business (BBO) less 0.5% with the proceeds being processed on a best efforts basis before 2pm same business day or before 2pm the following business day.

A limit of one redemption request is permitted at a time, duplicate redemption requests will be rejected. Please wait until your request is approved before submitting another one.

Please see the charts below for specific details.  

Note: Goldmoney
 will not redeem funds/gold to third party bank accounts. Instructions received to do so will result in the wire being cancelled and may result in a temporary account suspension.



Method Supported Currencies Processing Times Associated Fees Notes More Information
Bank Wire Transfer CAD, USD, EUR, GBP, CHF, AUD Up to 5 business days for international wire transfers. 0.5% + 0.5 GAU. Your bank may charge a service fee for receiving the wire. Intermediary banks may also deduct fees from the amount. Bank wire redemptions can only be sent to a bank account under the same name as the Goldmoney account holder. 1 GAU (plus 0.5 GAU fee) minimum redemption. Redemptions denominated in a currency other than those listed will be converted by the receiving bank. Learn More
Global Bank Transfer 1-2 business days. 0.5% + 0.5 GAU. Your bank may charge a service fee for receiving the transfer. Global bank transfer redemptions can only be sent to a bank account under the same name as the Goldmoney account holder. 1 GAU (plus 0.5 GAU fee) minimum redemption. Redemptions denominated in a currency other than those listed will be converted by the receiving bank. Learn More
Direct Bank Transfer (ACH/EFT) CAD, USD 1-3 business days 0.5% Bank accounts must be personal bank accounts under the same name as the Goldmoney account holder. Learn More
Goldmoney Prepaid Mastercard USD, EUR, GBP, CHF 1 business day 0.5% Card loads cannot be reversed once initiated. Your card will be loaded with the currency in which it is denominated. The value of the funds on your card will not change in relation to the price of gold. Learn More
Physical Redemption Precious Metals Delivery times will vary by region. 0.5% + 0.5 GAU + Shipping & Insurance Physical redemption orders are shipped from the USA. Please note different countries can experience different tariffs on international precious metals orders. You are responsible for paying any taxes or fees that apply. As a rule of thumb, 99% gold is usually exempt from tariffs, however we suggest confirming with your local regulations to be sure. Learn More
PayPal USD, CAD, GBP, EUR 1 business day 0.5% You may only redeem funds to your PayPal account that were originally deposited to your Goldmoney account from your Paypal account. Learn More


Your redemption may be paused if further verification is needed. If our team needs to confirm any information with you, you will be informed via e-mail.

Please contact our Customer Success Team if you have additional redemption questions.
[email protected]
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