Goldmoney Support Center

How can we help? Search our support articles or contact our Customer Success team.

Sending Gold with Goldmoney

Last Updated: Jan 12, 2017 02:22PM EST
Sending gold to your friends or family with your Goldmoney Personal or Business account couldn't be easier! When you send a gold transfer on Goldmoney, you are transferring the ownership of your gold to the recipient. Gold is free to send, and you can say goodbye to cross border fees!

NOTE: US users must have a Personal Verified Account to be able to send or receive transfers, and may only receive transfers from other verified users. You can click here for a list of US states where the Send Gold feature is available. Send Gold is available in all other regions where Goldmoney Personal and Business are available. If you account balance is 25 GAU or more, you will need to upgrade to a Personal Verified Account to Send Gold. 

To get started, select the "Send Gold" icon from the navigation bar at the top of your Dashboard.



Select
the vault you wish to send your transfer from.  Select the currency and the amount of transfer.  Click on the yellow arrow to continue. 



Select the recipient of your transfer. You can choose from recent transfer recipients, enter the email address or mobile phone number of the recipient, or select one of your Goldmoney Contacts from the drop-down list. If you wish, you can enter a short message for the recipient. Select "Send Gold" once you have checked that you have correctly entered this information. 



You will receive a confirmation email and notification. The transaction status can been seen on your Overview page and Transactions page.


If your contact has an active Goldmoney Personal or Business account associated to the email or mobile number you have entered, they will see the gold transfer in their account almost instantly.

If your contact has not registered with
Goldmoney, they will receive an email or SMS inviting them to register. They have 72 hours to complete the registration process. If they do not complete this within 72 hours, your gold will be returned to your account. Please note that if the person you have sent gold to is unregistered and from the US, your transfer to them will revert back to your account even if they register within the 72 hour window. Once they have upgraded to a Personal Verified Account, they are eligible to receive transfers. If you are a US-based user, you may not send gold to a person who has not yet registered and verified their account, and you may only receive transfers from other verified users.
[email protected]
http://assets1.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete