Goldmoney Support Center

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Goldmoney Mastercard Security

Last Updated: Sep 07, 2016 01:54PM EDT
I have forgotten my PIN how can I retrieve it?
If you have forgotten your PIN you are able to retrieve it on your Card Dashboard. There is a small fee for this. It will be deducted from your card.

What happens if someone gets a hold of my card?
Because the Goldmoney Mastercards are pre-loaded, if someone was able to get ahold of your card AND they had access to your PIN the most they could access is what has been pre-loaded onto your card, up to the daily limit. We recommend always keeping your card in a safe place and never telling anyone or writing down your PIN.

How do I report my card lost or stolen?
If you have lost your card or believe it to be stolen, click here to suspend the card and have a new card sent to you. 

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