Goldmoney Inc. maintains bank-grade Know Your Customer ("KYC") and Anti-Money Laundering ("AML") policies. Every account holder goes through an on-boarding process that includes a background check and mobile phone verification. We implement these policies not to preclude anyone from the service, but to strengthen the integrity of our company for all stakeholders.
To protect our Goldmoney users we strictly adhere to the Financial Action Task Force (FATF) standards. FATF is the global standard practiced by the largest and most influential countries with the United Nations, International Monetary Fund and World Bank as observers.
Once your vault balance exceeds 25 GAU (gold grams), or you would like to access features such as the Goldmoney Prepaid Mastercard, we require that you submit a copy of your government-issued photo ID. Once approved, this will give you the account status of "Personal Verified," making a wider variety of platform functionality available to you.
As part of our due diligence, we may request additional verification or information from you. This may include documentation indicating your source of wealth or funds, verification that you are in possession of and owner of your deposit and redemption accounts, and further identification or transaction verification as needed. Requests for verification may occur following deposit transactions, redemption initiation, sending or receiving a payment, new payment account linkages, or prepaid card requests. By obtaining this additional verification from you, we are able to further increase the security on your account by authenticating your identity and by extension, your transaction activity. Your security is our number one priority, and we appreciate your compliance with our account verification requirements.
In certain jurisdictions, Goldmoney may be required to follow further protocols, and/or security precautions to ensure protection and compliance with the Anti-Money Laundering (AML) and Combating the Financing of Terrorism (CFT) standards set in place by the FATF.
We utilize military grade encryption (RSA 4096 and AES 256) to secure your account and personal information.
Refer to our List of Supported Countries FAQ to see which identification we accept in your jurisdiction. If you have further questions or need assistance, please contact our Support Team and we would be happy to help you!