Restrictions on Cryptocurrency Deposits & The Dubai Vault

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Users are able to utilize the Bitcoin and other cryptocurrencies in their online wallets to make a quick, secure purchase of gold and contribute to their gold savings! Purchases made using cryptocurrency can be redeemed to a linked personal bank account or physically redeemed to your home address! Please note that purchases made using cryptocurrency cannot be redeemed to your Goldmoney Prepaid MasterCard or to a virtual currency wallet.

Cryptocurrency deposits are restricted to the Dubai vault. By making this restriction all other processes on the platform can become simple and more streamlined. We apologize if this causes any inconveniences for our users, though this will make for a much smoother user experience on the platform.

Please note that the Dubai vault does not offer redemption to your prepaid card, or transference of gold to another vault. These restrictions apply for all deposit methods and is not limited to cryptocurrency deposits. A large message noting these limitations is shown on the deposit screen if the Dubai vault is selected. 

You can click here to learn how to make a deposit using cryptocurrency! Please contact our Customer Success team if you require assistance.
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