Using your Goldmoney Prepaid Card

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Please note that we are no longer issuing new or replacement cards for Goldmoney Personal & Business clients, and active cards are temporarily suspended due to issues with our prepaid card processor. We are closely monitoring the situation with a focus on the security of our clients' funds. Please reach out to our Relationship Management team for more information.

Use your Goldmoney Prepaid Card the same way you would use a credit card or debit card. Swipe or insert the card at the point of sale, enter your card details when making purchases online, and take cash out at an ATM. Most ATMs will require you to select 'debit' though some will require you to select 'credit card' when processing your purchase. Make sure you have sufficient funds loaded to your card prior to attempting to make a purchase, or your transaction will not process.

Your 4-digit PIN will be needed to complete ATM withdrawals and most point of service purchases, so make sure you have taken note of it! If you enter your PIN incorrectly multiple times, your card will be blocked as a security measure. If you block your card, please contact support for assistance. If you have forgotten your PIN, please follow the instructions in the Frequently Asked Questions seciton below.

You can take out cash at any traditional ATM bearing the Maestro, or Cirrus logo using your Goldmoney Prepaid Card and PIN. Make sure that when you are using an ATM that is not denominated in the currency of your card to be mindful of adhering to the card fees and limits in your card's currency. For example, if you are using a USD card to withdraw CAD from an ATM, attempting to withdraw $20 CAD will not process because the minimum ATM withdrawal amount for the USD card is $20 USD. Since these currencies are not equal in value, you would need to withdraw more CAD to meet the minimum withdrawal requirement.

Refunds on the Goldmoney Prepaid Card are the same as any other refund on a major credit card. Please allow for 3-5 business days for the funds to return to your card once the refund has been issued by the merchant.

Note that some merchants may not accept prepaid cards due to the inability to force a debit upon prepaid cards if there are no funds loaded to them. Transaction issues may occur when attempting to use the card at an outdoor gas pump, using the card for a hotel deposit, or applying a tip to a purchase.

Frequently Asked Questions

I have forgotten my PIN how can I retrieve it?

If you have forgotten your PIN you are able to retrieve it on your Card Dashboard.

What happens if someone gets a hold of my card?

Because Goldmoney Prepaid Card are pre-loaded, if someone was able to get a hold of your card AND they had access to your PIN the most they could access is what has been pre-loaded onto your card, up to the daily limit. We recommend always keeping your card in a safe place and never telling anyone or writing down your PIN.

How do I report my card lost or stolen?

If you have lost your card or believe it has been stolen, please log into your card management account as soon as you can and manually block your card by clicking the 'Lost Card' button located under the 'My Account'.

Please have your Security Account Number (SAN) or card number on hand. Your SAN number can be found on the back of your prepaid card.  Please note that this is not your card number; it’s a nine-digit number associated with your account that identifies your card without revealing sensitive information.

Please note that we are no longer issuing new or replacement cards for Goldmoney Personal & Business clients.
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