What happens if someone gets possession of my card?
Should someone get possession of your card who knows your PIN, they would only have access to your preloaded balance, up to the daily limit. We recommend keeping your card in a safe place and not sharing your PIN.
How do I report my card lost or stolen?
If your metal card is lost or stolen, or you suspect that it has been used by someone else, contact the Goldmoney Relationship Management team immediately through the link here. We will then arrange to cancel your card. If cancelled, we will ask the appropriate authorities to investigate any suspected misuse of your card. They may require more information and assistance from you during their investigation.
If you have lost your card or believe it has been stolen, please log into your account at icwd.cardportal.com as soon as you can and manually block your card by clicking the Lost Card button located under the My Account tab or use the link here to request detailed instructions.
Please have your Security Account Number (SAN) or card number on hand. Your SAN number can be found on the back of your prepaid card. Please note that this is not your card number; it’s a nine-digit number associated with your account that identifies your card without revealing sensitive information.
To request a replacement card, please submit a form on our Contact Us page found at the top of this page and bottom of the article.