Goldmoney has long been committed to providing products and services which strongly reflect its core values and objectives, and at the same time reinforce its best-in-class status when it comes to the safety and security of client assets.

Effective January 31, 2021, Goldmoney no longer offers prepaid cards.

Any remaining balances on the cards following January 31, 2021, would require clients to submit a claim directly with our prepaid card issuer Intercash.

Please contact them at the following email address: balanceclaim@cardportal.com. They will be able to assist you in reclaiming your funds.

If you have questions or concerns, please contact our Relationship Management team.

Please rest assured that Goldmoney will not allow any loss of your card balance throughout this process. If you have any questions about using your card, please contact your dedicated Relationship Manager through your Holding, or contact us directly.