Is this article for you? This article is for our Goldmoney Personal accounts that use an email address to log in. If you log in using a Holding number in the format ##-##-##-X, please view those articles here.
Please note that Goldmoney will not redeem funds to third party bank accounts. Instructions received to do so will result in the wire being cancelled and may result in a temporary account suspension.
Goldmoney Personal users may redeem funds from their account at any time, up to the value of their account balance.
A redemption will result in the sale of gold equivalent at the Goldmoney Personal price less 0.5%, with the proceeds being processed on a best efforts basis before 2pm same business day or before 2pm the following business day.
A limit of one redemption request is permitted at a time; duplicate redemption requests will be rejected. Please wait until your current redemption request is approved before submitting another one.
Redemption Methods
| Method | Supported Currencies | Processing Times | Associated Fees | Notes |
| Bank Wire | CAD, USD, EUR, GBP, CHF, AUD | Up to 5 business days for international wire transfers. | 0.5% + 0.75 GAU. Your bank may charge a service fee for receiving the wire. Intermediary banks may also deduct fees from the amount. | Bank wire redemptions can only be sent to a bank account under the same name as the Goldmoney Personal account holder. 1 GAU (plus 0.5 GAU fee) minimum redemption. Redemptions denominated in a currency other than those listed will be converted by the receiving bank. |
| Goldmoney Holding | Gold | Up to 5 business days to review and approve the transfer. | Free | The destination Holding must be a fully verified Holding and must be in your name. |
If you have any additional questions please contact our Support team.