How can we help you?

The Goldmoney Holding Last Updated:

Opening a Holding and Getting Verified

Online verification Last Updated:
467
What is Postident? Last Updated:
70
Offline verification Last Updated:
47
Proof of funds documentation Last Updated:
46
Should document certification contain specific wording ? Last Updated:
10
Who can certify my photographic identification and proof of residence document(s)? Last Updated:
70
See all 13 articles

Account Management

How do I send a secure message to Goldmoney? Last Updated:
338
Change Holding Password Last Updated:
83
Manage Bank Accounts Last Updated:
12
Profile Settings Last Updated:
6
How do I close my Holding? Last Updated:
235
What reports/ statements are available and how do I access them? Last Updated:
22
See all 12 articles

Migrating From a Personal Account to a Holding

Do I have to switch to a Holding? Was Goldmoney acquired by another company? Last Updated:
281
Is it free to transfer my gold from Network to a Holding? Last Updated:
141
What happens to my gold? Is it physically moving to a different place? Last Updated:
84

Precious Metals

Buying Metals Last Updated:
275
Goldmoney Physical Last Updated:
122
Goldmoney Active Trader Last Updated:
28
Sell Metals Last Updated:
91
Limits for buying and selling precious metals at a confirmed purchase rate Last Updated:
120
When will I receive the metal I have purchased into my Holding? Last Updated:
120
See all 15 articles

Funding, Transfers, and Exchanging

Add Funds Last Updated:
678
Add Funds By Bank Wire Last Updated:
437
Withdraw Funds Last Updated:
83
Withdraw Funds By Bank Wire Last Updated:
94
Unconfirmed funds Last Updated:
208
How do I cancel an Add Funds request? Last Updated:
46
See all 12 articles

Prepaid Cards

Reclaiming funds from expired plastic Prepaid Cards Last Updated:
73
Can I use a Goldmoney Prepaid card in countries where my currency is not used? Would an exchange rate apply? Last Updated:
77
What are the card limits? Last Updated:
64
Can cards be delivered to a P.O. Box address? Last Updated:
22
Is there a fee to use an ATM? Last Updated:
74
Is there a fee to load the card? Last Updated:
38
See all 22 articles

Transfers

How Do I Create a Transfer Alias? Last Updated:
30

Delivery, Registration, and Withdrawals

Delivery of Physical Gold and Silver Last Updated:
36
Unable to withdraw funds from my Holding Last Updated:
189
To which countries do you deliver bars? Last Updated:
36
What is the difference between a registered bar and undivided metal? Last Updated:
36
What is a registered bar? Last Updated:
65
Are there tax implications? Last Updated:
144
See all 7 articles

Safety, Security, and Storage

Is my metal insured? Last Updated:
36
Are U.S. residents able to store metal with Goldmoney at Loomis International vaults? Last Updated:
18
Can I visit the vault? Last Updated:
57
How are the storage fees paid for registered bars? Last Updated:
77
Where are my precious metals stored and are they secure? Last Updated:
67
What about confiscation risk? Last Updated:
87
See all 7 articles

Glossary

Allocated Storage Last Updated:
6
Buy and Sell Price Limits Last Updated:
13
Chain of Integrity Last Updated:
3
Client Acceptance Policy Last Updated:
5
Goldgram Last Updated:
3
Goldmoney Fixed Price Last Updated:
207
See all 15 articles

Other Topics

Goldmoney Referral Program Last Updated:
59
Forgot Holding Password Last Updated:
119
Can I visit Goldmoney? Last Updated:
18

Forms

Individual or joint holding forms Last Updated:
28
Corporate holding forms Last Updated:
8
Trust holding forms Last Updated:
2