How can we help you?

The Goldmoney Holding Last Updated:

Opening a Holding and Getting Verified

Online verification Last Updated:
385
What is Postident? Last Updated:
54
Offline Verification Last Updated:
37
Proof of funds documentation Last Updated:
36
Should document certification contain specific wording ? Last Updated:
9
Who can certify my photographic identification and proof of residence document(s)? Last Updated:
52
See all 13 articles

Account Management

How do I send a secure message to Goldmoney? Last Updated:
276
Change Holding Password Last Updated:
57
Manage Bank Accounts Last Updated:
8
Profile Settings Last Updated:
2
How do I close my Holding? Last Updated:
196
What reports/ statements are available and how do I access them? Last Updated:
17
See all 12 articles

Migrating From a Personal Account to a Holding

Do I have to switch to a Holding? Was Goldmoney acquired by another company? Last Updated:
206
Is it free to transfer my gold from Network to a Holding? Last Updated:
99
What happens to my gold? Is it physically moving to a different place? Last Updated:
60

Precious Metals

Buying Metals Last Updated:
227
Goldmoney Physical Last Updated:
68
Goldmoney Active Trader Last Updated:
16
Sell Metals Last Updated:
78
Limits for buying and selling precious metals at a confirmed purchase rate Last Updated:
96
When will I receive the metal I have purchased into my Holding? Last Updated:
96
See all 15 articles

Funding, Transfers, and Exchanging

Add Funds Last Updated:
541
Add Funds By Bank Wire Last Updated:
266
Withdraw Funds Last Updated:
59
Withdraw Funds By Bank Wire Last Updated:
71
Unconfirmed funds Last Updated:
193
What currencies can I buy, sell, and exchange? Last Updated:
105
See all 13 articles

Prepaid Cards

Reclaiming funds from expired plastic Prepaid Cards Last Updated:
64
Can I use a Goldmoney Prepaid card in countries where my currency is not used? Would an exchange rate apply? Last Updated:
56
What are the card limits? Last Updated:
49
Can cards be delivered to a P.O. Box address? Last Updated:
13
Is there a fee to use an ATM? Last Updated:
55
Is there a fee to load the card? Last Updated:
26
See all 22 articles

Transfers

How Do I Create a Transfer Alias? Last Updated:
21

Delivery, Registration, and Withdrawals

Unable to withdraw funds from my Holding Last Updated:
154
To which countries do you deliver bars? Last Updated:
25
What is the difference between a registered bar and undivided metal? Last Updated:
24
What is a registered bar? Last Updated:
43
Are there tax implications? Last Updated:
108
Can I take physical possession of my precious metal? Last Updated:
74

Safety, Security, and Storage

Is my metal insured? Last Updated:
30
Are U.S. residents able to store metal with Goldmoney at Loomis International vaults? Last Updated:
15
Can I visit the vault? Last Updated:
45
How are the storage fees paid for registered bars? Last Updated:
58
Where are my precious metals stored and are they secure? Last Updated:
47
What about confiscation risk? Last Updated:
63
See all 7 articles

Glossary

Allocated Storage Last Updated:
6
Buy and Sell Price Limits Last Updated:
6
Chain of Integrity Last Updated:
3
Client Acceptance Policy Last Updated:
5
Goldgram Last Updated:
0
Goldmoney Fixed Price Last Updated:
168
See all 15 articles

Other Topics

Goldmoney Referral Program Last Updated:
50
Forgot Holding Password Last Updated:
88
Can I visit Goldmoney? Last Updated:
15

Forms

Individual or Joint Holding Forms Last Updated:
24