Opening a Holding and getting verified
- Online verification
- Does Goldmoney open Holdings for a living or revocable family trust?
- Offline verification
- Proof of Funds documentation
- Should document certification contain specific wording ?
- Who can certify my photographic identification and proof of residence document(s)?
Account management
- How do I send a secure message to Goldmoney?
- Holding password
- Storage fee payment
- Manage bank accounts
- Account Settings
- How do I close my Holding?
Precious metals
- Buying metals
- Sell metals
- Limits for buying and selling precious metals at a confirmed purchase rate
- When will I receive the metal I have purchased into my Holding?
- How do I view my balance and transaction statements?
- What are "bid" and "ask" prices?
Funding your Holding
- Add funds via bank wire
- Withdraw funds by bank wire
- Unconfirmed funds
- Unable to withdraw funds from my Holding
- How do I cancel an "Add Funds Request"?
- Can I fund my Holding from a brokerage account?
Common errors
- Verification status for transactions
- Statements/reporting
- Camera not available for ID verification
- I am a resident of Switzerland. Why can't I store silver, platinum, or palladium in Swiss vaults?
- Funding errors
- Sign up errors
Physical withdrawal, bar registration
Safety, security, and storage
- Resetting your Goldmoney Holding password
- Where are my precious metals stored and are they secure?
- What safeguards do you have in place?
- Is my metal insured?
- Are U.S. residents able to store metal with Goldmoney at Loomis International vaults?
- Can I visit the vault?
Other topics
Glossary
- Reserved Funds
- Allocated storage
- Buy and sell price limits
- Chain of integrity
- Client acceptance policy
- Goldgram