The contact details tab (marked as 'Overview') allows you to modify your address, telephone number and primary email as well as add a secondary email.  To update and add any of the following, press the blue hyperlink below the relevant title:

You will be taken to a new page and will have to complete a form (shown below).  This will send a secure message to our Support team requesting an update/modification.  

A document showing your name and address is required for all address updates/modifications, which can be attached to the message using the upload function.  The document may be any of the following, and it must be dated with 90 days of receipt:

• Utility bill for fixed services
• Bank statement (no credit card statements or letters)
• Building society or credit union statement
• Insurance company document (no motorized vehicle policies)
• Local rate assessment or local taxes bill
• Personal tax assessment (issued within the last 90 days)
• Government stamped and certified documents 

Frequently Asked Questions

1. How long does an update/modification request take?

Please allow our Support team 1-3 business days to register the change.  They may reach out to you via the inbox messaging system, found at the top right of your dashboard, for more information.

2. I do not have the necessary document to make an update/modification. What can I do?

If you lack any of the required documents listed, you can send a secure message to us and we will reply with an alternative solution.