Due to the fees associated with redeeming gold from your Goldmoney Personal account, some balances are below the minimum required to perform a redemption.
Clients wishing to close their Goldmoney Personal account, who have such a balance remaining, have the following options:
- Transfer the balance of your Personal account to a Goldmoney Holding and purchase more metal to reach an amount that would be eligible for withdrawal.
- Forfeit the balance of your Goldmoney Personal account and proceed with the closure.
If you have any additional questions please contact our Support team.