All funds received in a Holding are reserved for the purpose of purchasing metals, or can be used for the payment of monthly storage fees, and are not eligible for withdrawal.
In order for funds to be available for withdrawal they must be the proceeds of a metals sale.
If clients have both Reserved and Available funds they can click on the 3 dots to the right of their currency balance to confirm the amount available for withdrawal.
If you have any further questions please contact our support team.