Goldmoney Support Center

How can we help? Search our support articles or contact our Customer Success team.

Welcome

You can browse our frequently asked questions or search for specific terms to learn more about the features and tools available to you as a Goldmoney user! If you still have questions, our Customer Success Team will be happy to assist!

Recent Announcements

We have updated the look and feel of the Goldmoney website, and have limited account registration to a single, unified account type: The Goldmoney Holding. Your existing Goldmoney Personal or Business account, features, login information, and metal balances remain unchanged with this update. Click here to read a letter from our founders with more information about this unification and the new Holding (previously called a "Wealth Holding"). If you encounter difficulty logging in following this update, please clear your browser cache.

As mentioned in this letter, Goldmoney Personal and Business users are encouraged to apply for the new Goldmoney Holding. Once you have created your new Holding, or if you already have a Goldmoney Holding, you can click here to learn how to transfer your balance from your Personal account. You can transfer metal from any verified Personal or Business account into the new Holding free of charge from most vaults, resulting in a credit to the same vault in your Holding.

Over the next few months we will be migrating the Goldmoney Personal features you know and love to the new Holding. We will be providing further information as these features are added to Holdings. To access Goldmoney Holding FAQs, click here.

Thank you for your continued support!

[email protected]
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