Our online verification, or selfie-ID process, is only valid for full verification in the following countries:
| Country |
| American Samoa |
| Andorra |
| Antigua & Barbuda |
| Armenia |
| Aruba |
| Australia |
| Austria |
| Bahrain |
| Belgium |
| Bermuda |
| Canada |
| Chile |
| Cook Iss. |
| Costa Rica |
| Croatia |
| Cyprus (Southern) |
| Czech Rep. |
| Denmark |
| Dominica |
| Estonia |
| Fiji |
| Finland |
| France |
| Georgia |
| Germany |
| Greece |
| Grenada |
| Guernsey |
| Hong Kong |
| Hungary |
| Iceland |
| Ireland |
| Isle of Man |
| Israel |
| Italy |
| Japan |
| Jersey |
| Korea, South |
| Latvia |
| Liechtenstein |
| Lithuania |
| Luxembourg |
| Malta |
| Montenegro |
| New Zealand |
| Norway |
| Poland |
| Portugal |
| Puerto Rico |
| Romania |
| Rwanda |
| Saint Vincent & Grenadines |
| San Marino |
| Seychelles |
| Singapore |
| Slovakia (Slovak Rep.) |
| Slovenia |
| Spain |
| Sweden |
| Switzerland |
| Taiwan |
| United Kingdom |
| United States of America |
| Uruguay |
If you reside in any country not on this list, you will have to complete our offline verification.
Please be advised that if using an iPhone or iPad you will need to ensure that you are running iOS v12 or later.
Frequently Asked Questions
How long does it take to complete the online verification?
- Online verification can take up to 10 business days to complete.
- Be advised that this timeframe is dependent on passing Jumio and submitting POR.
- Please check your messages in case our verification team requests additional information.
I am unable to complete Jumio Net-Verify
- You will need either an external or internal webcam to complete Jumio.
- If Jumio Net-Verify cannot access your webcam, please try using a different browser.
- You can also refer to our troubleshooting guide.
What counts as a POR (Proof of Residence)?
- Utility bill for fixed services (no mobile phone bills)
- Bank statement (no credit card statements or bank letters)
- Building society statement
- Insurance company document (no motorized vehicle policies)
- Local rate assessment or local taxes bill
- Personal tax assessment
-
Government stamped and certified documents
The document must be a full page, show an issue or statement date within the last 90 days, and show your full name and residential (street) address.
We cannot accept identification as Proof of Residence.