Online verification

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Our online verification, or selfie-ID process, is only valid for full verification in the following countries:

Country
American Samoa
Andorra
Antigua & Barbuda
Armenia
Aruba
Australia
Austria
Bahrain
Belgium
Bermuda
Canada
Chile
Cook Iss.
Costa Rica
Croatia
Cyprus (Southern)
Czech Rep.
Denmark
Dominica
Estonia
Fiji
Finland
France
Georgia
Germany
Greece
Grenada
Guernsey
Hong Kong
Hungary
Iceland
Ireland
Isle of Man
Israel
Italy
Japan
Jersey
Korea, South
Latvia
Liechtenstein
Lithuania
Luxembourg
Malta
Montenegro
New Zealand
Norway
Poland
Portugal
Puerto Rico
Romania
Rwanda
Saint Vincent & Grenadines
San Marino
Seychelles
Singapore
Slovakia (Slovak Rep.)
Slovenia
Spain
Sweden
Switzerland
Taiwan
United Kingdom
United States of America
Uruguay

 

If you reside in any country not on this list, you will have to complete our offline verification.

Please be advised that if using an iPhone or iPad you will need to ensure that you are running iOS v12 or later. 

Frequently Asked Questions

How long does it take to complete the online verification?

  • Online verification can take up to 10 business days to complete.
  • Be advised that this timeframe is dependent on passing Jumio and submitting POR.
  • Please check your messages in case our verification team requests additional information.

I am unable to complete Jumio Net-Verify

  • You will need either an external or internal webcam to complete Jumio.
  • If Jumio Net-Verify cannot access your webcam, please try using a different browser.
  • You can also refer to our troubleshooting guide.

What counts as a POR (Proof of Residence)?

  • Utility bill for fixed services (no mobile phone bills)
  • Bank statement (no credit card statements)
  • Building society statement
  • Insurance company document (no motorized vehicle policies)
  • Local rate assessment or local taxes bill
  • Personal tax assessment
  • Government issued documents (typically municipal issued)

These must be current and show an issue or statement date within the last 3 months.

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