Online verification

Last Updated:

Our online verification or selfie-ID process is only valid for full verification in the following countries:

Country
Andorra
Australia
Austria
Bahrain
Belgium
Bermuda
Bhutan
Brunei Darussalam
Bulgaria
Canada
Chile
Cook Iss.
Costa Rica
Croatia
Cyprus (Southern)
Czech Rep.
Denmark
Dominica
Ecuador
Estonia
Faroe Iss.
Finland
France
Georgia
Germany
Greece
Grenada
Guernsey
Holy See (Vatican City State)
Hong Kong
Hungary
Iceland
Indonesia
Ireland
Isle of Man
Israel
Italy
Jersey
Korea, South
Kuwait
Latvia
Lesotho
Liechtenstein
Lithuania
Luxembourg
Macau
Maldives
Monaco
Montenegro
Namibia
Netherlands Antilles
New Caledonia
New Zealand
Norway
Oman
Peru
Poland
Portugal
Puerto Rico
Romania
Rwanda
Saint Lucia
Saint Vincent & Grenadines
Sao Tome & Principe
Singapore
Slovakia (Slovak Rep.)
Slovenia
Solomon Iss.
South Africa
Spain
Sweden
Switzerland
Taiwan
United Kingdom
United States of America
Uruguay
Virgin Iss. (British)

If you reside in any country not on this list, you will have to complete our offline verification.

Please be advised that if using an iPhone or iPad you will need to ensure that you are running iOS v12 or later. 

Frequently Asked Questions

How long does it take to complete the online verification?

  • Online verification can take up to 10 business days to complete.
  • Be advised this is dependent on passing Jumio and submitting POR.
  • Please check your messages in case our verification team requests additional information.

I am unable to complete Jumio Net-Verify

  • You will need either an external or internal webcam to complete Jumio.
  • If Jumio Net-Verify cannot access your webcam, either try using a different browser.
  • You can also refer to our troubleshooting guide.

What counts as a POR (Proof of Residence)?

  • Utility bill for fixed services (no mobile phone bills)
  • Bank statement (no credit card statements)
  • Building society statement
  • Insurance company document (no motorized vehicle policies)
  • Local rate assessment or local taxes bill
  • Personal tax assessment
  • Government issued documents (typically municipal issued)

These must be current and dated within the last 3 months.

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