Online verification

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Our online verification or selfie-ID process is only valid for full verification in the following countries:

Country
Australia
Austria
Belgium
Bulgaria
Canada
Cayman Iss.
Croatia
Cyprus (Southern)
Czech Rep.
Denmark
Estonia
Finland
France
Germany
Gibraltar
Greece
Guernsey
Hong Kong
Hungary
Iceland
Ireland
Isle of Man
Italy
Japan
Jersey
Latvia
Liechtenstein
Lithuania
Luxembourg
Malta
Netherlands
New Zealand
Norway
Poland
Portugal
Romania
Singapore
Slovakia (Slovak Rep.)
Slovenia
South Africa
Spain
Sweden
Switzerland
United Kingdom
United States of America
Virgin Iss. (U.S.)

 

If you reside in any country not on this list, you will have to complete our offline verification.

Please be advised that if using an iPhone or iPad you will need to ensure that you are running iOS v12 or later. 

 

Frequently Asked Questions

1. How long does it take to complete the online verification?

- Online verification can take up to 10 business days to complete. 

- Be advised this is dependent on passing Jumio and submitting POR.

- Please check your messages in case our verification team requests additional information.

 

2. I am unable to complete Jumio Net-Verifiy.

- You will need either an externall or internal webcam to complete Jumio.

- If Jumio Net-Verify cannot access your webcam, either try using a different browser.

- You can also refer to our troubleshooting guide

 

3. What counts as a POR (Proof of Residence)?

  • Utility bill for fixed services
  • Bank statement (no credit card statements)
  • Building society statement 
  • Insurance company document (no motorized vehicle policies) 
  • Local rate assessment or local taxes bill
  • Personal tax assessment
  • Tenancy contract or agreement

     - These must be current and dated within the last 3 months.

 

 

 

 

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