How can we help you?

How do I send a secure message to Goldmoney?

Last Updated:

Clients can privately and securely message and send documents to Goldmoney via our built-in Holding messaging system. 

The messaging system is also where our Support Team will send messages to clients.

All messages sent through the messaging system to the Support Team are received within regular business hours.

 

To access the Holding messaging system, follow these steps:

1. Once you have signed into your Holding, select the Messages link at the top, or by clicking the Inbox menu item in the Messages section of the main menu:

1dd741fd-1f5e-45d0-8784-261a73f1f7ae-12.png

2. Navigate and select the New Messages button: 

select_new_messages.png

3. Select the message category that best matches your message, outline the subject matter, and type your message into the text box. You may also attach files to you message needed:

Submit_your_message.png
 
Finally, click Send Message.
 
Was this article helpful?
145 out of 464 found this helpful

Related articles

Have more questions? Submit a request