Below are some common errors a client may encounter while trying to fund their Holding
Error Message | What it means |
Awaiting Receipt | A funding transfer has been initiated but not yet received in the Holding (contact RM w/ questions about delays) |
Cancelled | A funding transfer failed (contact RM for explanation - many possible reasons) |
To be completed on [DATE] |
The expected completion date of a fund transfer (contact RM if delayed) |
Please note that funds added via this method may only be withdrawn from your Holding once they have been used to purchase metal. |
In many cases, Goldmoney is unable to facilitate the direct withdrawal of funds that have been deposited unless those funds have been used in a transaction. |
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