Funding errors

Last Updated:

Below are some common errors a client may encounter while trying to fund their Holding


Error Message What it means
Awaiting Receipt A funding transfer has been initiated but not yet received in the Holding (contact RM w/ questions about delays)
Cancelled A funding transfer failed (contact RM for explanation - many possible reasons)
To be completed on [DATE] 

The expected completion date of a fund transfer (contact RM if delayed) 


Please note that funds added via this method may only be withdrawn from your Holding once they have been used to purchase metal.

In many cases, Goldmoney is unable to facilitate the direct withdrawal of funds that have been deposited unless those funds have been used in a transaction.



Was this article helpful?
4 out of 26 found this helpful
Have more questions? Submit a request