Unable to withdraw funds from my Holding

Last Updated:

 

Clients often ask why they are unable to withdraw funds from their Holding. Due to our AML compliant and regulated operations, there are a few rules that we must enforce on funds being returned to client bank accounts which depend on the original deposit method. These are the precautions required by American and European anti-money laundering regulations and by us to improve your security. 

 

Here is a simple chart to understand deposit methods used to fund your Holding and how you can redeem back to your bank account.

 

Funding Method

 Withdrawal Rules 

Bank Wire

  • Can only withdraw via wire back to the same bank account that was used to fund - but may need to contact your Relationship Manager to do this.
  • Cannot use funds to load a Goldmoney Mastercard® Prepaid card without placing a buy and sell order first.

Credit Card

  • Must place a buy and sell order for metal or cryptocurrency in order to withdraw back to a bank account via wire.
  • Cannot use funds from credit card deposit to load a Goldmoney Mastercard® Prepaid card without placing a buy and sell order first.

Cryptocurrency

  • Must place a buy and sell order for metal or cryptocurrency in order to withdraw back to a bank account via wire.
  • Cannot use funds from a cryptocurrency deposit to load a Goldmoney Mastercard® Prepaid card without placing a buy and sell order first.

PayPal

  • Must place a buy and sell order for metal or cryptocurrency in order to withdraw back to a bank account via wire.
  • Cannot use funds from PayPal to load a Goldmoney Mastercard® Prepaid card without placing a buy and sell order first.

Alipay/WeChat/China UnionPay 

  • Must place a buy and sell order for metal or cryptocurrency in order to withdraw back to a bank account via wire.
  • Cannot use funds from Alipay/WeChat/China UnionPay to load a Goldmoney Mastercard® Prepaid card without placing a buy and sell order first.

 

 

Was this article helpful?
2 out of 7 found this helpful Have more questions? Submit a request
Have more questions? Submit a request