Clients may withdraw from their holding using the 'Withdraw Funds' function underneath the 'Manage Funds' section of their Holding navigation menu. Clients can withdraw in any of the five currencies we offer (USD, GBP, EUR, CAD, & CHF).
Whichever currency is held in the Holding is the currency that will be sent by bank wire; currency cannot be converted.
Please see the instructional video below for more detail:
Frequently Asked Questions
1. How long does a bank wire withdrawal take?
- Bank wire withdrawals typically take 3-5 business days to process.
2. Why am I unable to withdraw by bank wire?
- Either a) your Holding is not fully verified or b) there is no available balance.
3. What is an available balance?
- Any funds that are the product of a metal sale.
- To generate an available balance you must first sell some of your metal.
If you have any additional questions please contact our Support team.