Our online verification process is only valid for full verification for residents of the following countries:
| Country |
|---|
| Australia |
| Austria |
| Belgium |
| Canada |
| Denmark |
| Finland |
| France |
| Germany |
| Ireland |
| Italy |
| Luxembourg |
| New Zealand |
| Norway |
| Singapore |
| Spain |
| Sweden |
| Switzerland |
| United Kingdom |
| United States of America |
If you reside in any country not on this list and our team has determined that you can apply for a Holding you will have to complete our offline verification process.
Frequently asked questions
How long does it take to complete the online verification?
- Online verification can take up to 10 business days to complete.
- Be advised that this timeframe is dependent on passing Jumio and submitting POR.
- Please check your messages in case our verification team requests additional information.
I am unable to complete Netverify/ID verification
- To complete the ID verification portion of opening a Holding, you will need either an webcam connected to your computer or a mobile device with a camera.
- If you have issues while completing ID verification, please contact Client Support.
What counts as a POR (Proof of Residence)?
- Utility bill for fixed services (no mobile phone bills)
- Bank statement (no credit card statements or bank letters)
- Building society statement
- Insurance company document (no motorized vehicle policies)
- Local rate assessment or local taxes bill
- Personal tax assessment
Government stamped and certified documents
The document must be a full page, show an issue or statement date within the last 90 days, and show your full name and residential (street) address.
Please note that we cannot accept the same document for both your identification and proof of residence.